Day of the Dead welcomes all, and we strive to make our environment accessible to our guests with disabilities.
Please Note: You must stop here to get your ADA wristband credential.
An Access Center will be conveniently located inside the entrance to the venue. At the Access Center, you can:
- Get your ADA wristband credential
- Get your ADA questions answered
- Learn about other accessibility services
- ADA wristbands are good for the whole weekend.
- DO NOT remove your wristband for the duration the festival.
- One companion wristband will be issued for each disabled patron; exceptions will be made for families with young children.
- To change your companion, please bring the old companion wristband to the Access Center to be reissued.
The venue is fully navigable for people with mobility disabilities. Accessible pathways are connected throughout the venue, including parking, entrances, stages, vendors, and all other activity areas. We encourage all guests to use personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
The festival does not provide wheelchair or scooter rentals.
Accessible Viewing Areas
Accessible viewing areas will be available at a number of stages for ADA patrons who may need to see above the crowd. To gain access to these areas, please visit the Access Center.
- Companions may be asked to stand if capacity is reached.
- These are non-smoking areas.
- Patrons are not allowed to save spots.
Service animals are permitted throughout the festival grounds; however, this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
- All animals should have legally required vaccinations.
Effective Communication Requests
To request audio describers for any performance, please contact us. Requests must be made no later than 14 days before the event to allow for sufficient processing time. To request ASL interpretation for any performance, as well as closed captioning, braille/large font print, guided tours, and/or other forms of effective communication, please contact us. Requests must be made no later than 30 days before the event to allow for sufficient processing time.
- ATMs & Concessions:All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
- First Aid:We have several First Aid locations throughout the venue, noted on the festival map. Professional medical staff can help you with your medical needs at these locations.
- Special Dietary Needs: Day of the Dead will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us for further information.
HARD will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. In continually trying to make our festival more accessible, we encourage you to contact us for any of your accessibility-related needs or if you have any questions about ADA policies or our services.